Frequently Asked Questions

General questions about the service

What items do you pick up?

We collect reusable textiles in all of our service areas. If there are additional options available for your neighbourhood (such as books, toys and electronics), they will be shown in the app.

The maximum size per box/bag is 30 x 30 x 30 cm. The maximum weight per package is 10 kg.

We NEVER collect: vacuum cleaners, batteries, furniture, lamps & light bulbs, printers, paper waste and/or dirty textiles.

What will happen to my items?

If the items are still in good condition, they will be reused through our network of sustainable partners. These are, for example, local thrift stores and parties such as Boekenbalie.

If it turns out that the items can no longer be reused, we will ensure that they are properly recycled. The materials from which the items are made will then be reused as raw materials. This is how we protect the environment.

How often can I make an appointment?

You can make use of our service an unlimited number of times. However, the availability of timeslots is based on your area and may change over time. Check the app to see the up-to-date schedule.

For environmental reasons, it is advisable to collect as many items as possible at once and offer them at the same time. This way, we reduce our ecological footprint by reducing the number of journeys.

Where is your service available?

Our service is currently available in:

- Amsterdam
- Arnhem
- Capelle
- Delft
- Eindhoven
- Enschede
- Groningen
- Utrecht
- Rotterdam
- Schiedam
- The Hague

Request our service at your municipality to help us grow or subscribe to our newsletter to stay informed about future expansions.

How many packages can I offer per pick-up? 

The maximum number of packages that we are able to collect per pick-up depends on the available storage space and the capacity of our logistics partners in your area. You will find the number for your specific location in the app.


How does your service work?

With Byewaste you can enjoy a tidy house in 3 simple steps:

  1. Sort your belongings
    Collect all of the items that you would like to give a second life to.
  2. Prepare the package(s)
    Use a different box or bag for each category (max. 30 x 30 x 30 cm & 10 kg). Use a pen and paper to label the packages.
  3. Make an appointment
    Choose the most convenient date and time in our mobile- or web app and relax, we'll take care of the rest!

Please note
Where you have to leave the items on the day of the collection depends on your area and house type. Please review the instructions for your place of residence to make sure that the pick-up goes smoothly.

How do I package the items? 

Pack each category separately. Use bags up to 60 litres for textiles and sturdy boxes for books, electronics and toys.

Ensure each box is fully filled to prevent shifting and weighs no more than 10 kg and. Make sure boxes are no larger than the size limit of 30 x 30 x 30 cm.

Label the package(s) with pen and paper; mention 'Byewaste' and the category, attach the label clearly visible on the package(s) and seal them close for safe transport.

Tip: If you don't have boxes available, local supermarkets often have extra boxes. Additionally, for textiles, you can also use garbage bags.

What items do you collect?

We collect textiles in all of our service areas. If there are additional options available for your area (like books, toys and electronics), they will be shown in the app.

We NEVER collect: vacuum cleaners, batteries, furniture, lamps & light bulbs, printers, paper waste and/or dirty textiles.


It is raining, what now?

If your pick-up has not been cancelled in advance by the collector, we will still drive by your house during the reserved timeslot.

In this case, please put your belongings in a water-resistant box or bag, so that they do not get wet.

Do you carry items off the stairs?

Due to the safety measures of our collection partners, they are not allowed to carry heavy items down the stairs. In this case, they are not insured for accidents.

Please make sure that someone is present on the collection day to help carry the items, or bring them down before the chosen timeslot in case there is no elevator in the building.

My items have not been picked up

We are sorry to hear that your pick-up did not go well!

Please review the instructions once more to make sure that you followed the right steps. If this is the case, you can report the incident to our customer service via

I have an issue with the app

We are sorry to hear that you are having trouble using our app!

Please send us an email with a detailed description of the problem and the device you are using (e.g. Samsung Galaxy S23). Then we will try our best to help you.

When am I entitled to a refund?

In the case of a paid pick-up, you retain the right to a refund if canceled up to 24 hours before the chosen timeslot.

In the event of a later cancellation, we unfortunately need to charge the costs. This is because we have taken your pick-up into account when arranging the logistics.

If the appointment cannot take place due to an error on our part, you will be given the choice between an alternative pick-up time or a refund.

How can I support Byewaste?

You can support us by sharing our service with your neighbours, family and friends or writing a review on Trustpilot. This way, we can increase our number of users and the amount of items saved from the trash!

If you like Byewaste, you can also donate to our cause. Any amount is welcome! Sustainability is in our hands.

We like you too!