We collect reusable textiles in all of our service areas. If there are additional options available for your neighbourhood (such as books, toys and electronics), they will be shown in the app.

The maximum size per box/bag is 48 x 32 x 36 cm (a standard moving box). The maximum weight per package is 10 kg.

We NEVER collect: vacuum cleaners, batteries, furniture, lamps & light bulbs, printers, paper waste and/or dirty textiles.

If the items are still in good condition, they will be reused through our network of sustainable partners. These are, for example, local thrift stores and parties such as Boekenbalie.

If it turns out that the items can no longer be reused, we will ensure that they are properly recycled. The materials from which the items are made will then be reused as raw materials. This is how we protect the environment.

You can make use of our service an unlimited number of times. However, the availability of timeslots is based on your area and may change over time. Check the app to see the up-to-date schedule.

For environmental reasons, it is advisable to collect as many items as possible at once and offer them at the same time. This way, we reduce our ecological footprint by reducing the number of journeys.

Our service is currently available in:

- Rotterdam
- The Hague
- Amsterdam
- Capelle aan den IJssel
- Schiedam
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Help us grow by requesting our service from your municipality or sign up for our newsletter to be kept up to date.

‍‍The maximum number of packages that we are able to collect per pick-up depends on the available storage space and the capacity of our logistics partners in your area. You will find the number for your specific location in the app.

We prefer the following packaging:
- Textiles: plastic bags
- Books: sturdy boxes
- Electronics and toys: boxes, crates or bags

Close the package properly and make sure that it is no larger than 48 x 32 x 36 cm (a standard moving box) or heavier than 10 kg.
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TIP: Reuse old moving boxes, mail boxes, shopping bags or ask the supermarket if they have any packaging that you can use.

A printable version of our stickers can be found here. However, you can also have your belongings picked up without stickers.

In this case, please write "Byewaste" and the category on a piece of paper and attach it to the package.

If your pick-up has not been cancelled in advance by the collector, we will still drive by your house during the reserved timeslot.

In this case, please put your belongings in a water-resistant box or bag, so that they do not get wet.

Due to the safety measures of our collection partners, they are not allowed to carry heavy items down the stairs. In this case, they are not insured for accidents.
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Please make sure that someone is present on the collection day to help carry the items, or bring them down before the chosen timeslot in case there is no elevator in the building.

We are sorry to hear that your pick-up did not go well!

Please review the instructions once more to make sure that you followed the right steps. If this is the case, you can report the incident to our customer service via info@byewaste.app.

We are sorry to hear that you are having trouble using our app!

Please send us an email with a detailed description of the problem and the device you are using (e.g. Samsung Galaxy S23). Then we will try our best to help you.

In the case of a paid pick-up, you retain the right to a refund if canceled up to 24 hours before the chosen timeslot.

In the event of a later cancellation, we unfortunately need to charge the costs. This is because we have taken your pick-up into account when arranging the logistics.

If the appointment cannot take place due to an error on our part, you will be given the choice between an alternative pick-up time or a refund.