Frequently Asked Questions

General questions about the service

What items do you pick up?

We only pick up reusable books, electronics, toys, textile and other small items that you would usually bring to the secondhand store. The maximum size per box is 40 x 40 x 40 cm.

We do not pick up items that do not adhere to these measurements.

What happens with my items after they are picked up?

Your books, toys, electronics, textiles and small household items will, if they are still in good condition, be reused through our network of sustainable partners – such as thrift store Het Goed and Boekenbalie.

When it turns out that some of the items are no longer reusable, they will be recycled at the local recycling centre. These products will then be reused as raw materials. This is how we protect the environment.

How often can I offer items for pick-up?

You can make use of our service an unlimited number of times. However, for environmental reasons, it is advisable to collect as many items as possible over time and have them picked up simultaneously.

This way, we reduce our ecological footprint by limiting the number of trips.

Where is your service available?

Our service is currently available in:
- Capelle aan den IJssel
- Rotterdam

We are looking forward to adding new locations to the list. Sign up for our newsletter or follow us on social media to be kept up te date!


How does your service work?

Get rid of your pre-loved items for free with the Byewaste pick-up service:

  1. Collect the items you want to get rid of
    Books, electronics, toys, textiles and more - with a maximum size of 40 x 40 x 40 cm.
  2. Put them in a box or bag
    Put each category in a separate box or bag and label them with our printable stickers or pen and paper.
  3. Make an appointment in the app
    Choose the most convenient date and time in our mobile- or web app and relax, we'll take care of the rest!

Please note
Where you have to leave the items on the day of the collection depends on your area and house type. Please review the instructions for your place of residence here to make sure that our collector can pick up your items.

What box/bag can I use?

You can use any box, crate or bag that you have at home as long as it is smaller than 40 x 40 x 40 cm and closes well.

Where do I get new stickers?

You can print new stickers here. To have your items picked up without stickers, please write 'Byewaste' and the category (textile, electronics or mix) on a piece of paper and attach it to the boxes and/or bags.


It is raining, can I still put my items outside?

Our drivers will pick up your items at the chosen time slot even when it rains. You can help us by putting them in a water-resistant box or bag.

My items are heavy and there is no elevator in the building

Due to the company-wide safety measures of our collection partners, they are not allowed to carry heavy items off the stairs.

Please make sure there is somebody there to help with carrying the items at the time of the collection, or bring them downstairs before the chosen timeslot if possible.

My items have not been picked up

We apologize for the inconvenience. Please check our instructions above to see if you have followed all the right steps. If so, please report the incident to

We will contact you as soon as possible to resolve the issue.

I have an issue with the app

We are sorry that you experience issues while using our app. Please email us at with the name of the device you are using and a detailed description of the problem so that we can look for a fitting solution.

My mattress pick-up has been cancelled, what now?

We cancel mattress pick-ups one day in advance if heavy rain is expected. When the mattresses are too wet, they can no longer be recycled. In this case, valuable materials are lost, which has a negative impact on the environment.

If it only rains a little bit, please keep your mattress inside. In this case, our collector will ring your doorbell. This way we keep the mattress as dry as possible.

When you make a new appointment, we will gladly pick up your old mattress at a better time!

How can I support Byewaste?

You can support us by sharing our service with your neighbours, family and friends or writing a review on Trustpilot. This way, we can increase our number of users and the number of items saved from the trash!

You can also donate to our cause. Any amount is welcome! As we are a free service, we are partly dependent on donations of our users to cover the costs of logistics and storage.

We like you too!